Section 1
Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you, the authorized user ("you" or "User"), and Ynot Marketing LLC, doing business as YnotOne ("YnotOne," "we," "us," or "our"), governing your access to and use of the YnotOne Admissions Performance Platform across all environments, including:
- ynotone.com — YnotOne main website and marketing portal
- ynotone.ai — YnotOne AI-powered admissions interface (new platform)
- ynotlms.com — YnotOne legacy platform
The Platform includes the web-based CRM, lead management tools, AI Insights features, leaderboard and reporting dashboards, mobile applications (iOS and Android), and any related services, integrations, or documentation (collectively, the "Platform").
YnotOne is registered in the State of Florida, United States, with its principal place of business in Fort Lauderdale, Florida.
BY ACCESSING OR USING THE PLATFORM, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE PLATFORM. Access to the Platform is authorized solely through your employing institution's agreement with YnotOne.
We reserve the right to update these Terms at any time. Material changes will be communicated via email or in-Platform notification. Continued use of the Platform following notice of updates constitutes acceptance of the revised Terms.
The Platform is intended solely for use by authorized personnel of educational institutions that have executed a valid agreement with YnotOne. The Platform is not a consumer product and is not intended for personal, household, or general public use.
Section 2
Authorized Use and Access
Access to the Platform is granted on a named-user basis to individuals expressly authorized by the client institution ("Authorized Users"). As an Authorized User, you represent and warrant that:
- You are at least 18 years of age
- You are employed by or acting on behalf of a YnotOne client institution in a role that requires Platform access
- You have been granted access credentials by your institution or by YnotOne on behalf of your institution
- All information you provide in connection with Platform access is accurate and current
- You will use the Platform solely for legitimate admissions, enrollment management, and related business purposes
- You will not share, transfer, or allow unauthorized use of your access credentials
Your authorization applies across all Platform environments (ynotone.com, ynotone.ai, ynotlms.com) and is limited to the access level granted by your institution. Access to one environment does not imply access to all environments.
YnotOne reserves the right to suspend or terminate access for any User who violates these Terms, whose employment or authorization has been terminated, or whose institution's agreement with YnotOne has lapsed or been terminated.
Section 3
Intellectual Property Rights
The Platform and all of its components — including but not limited to software, source code, algorithms, artificial intelligence models, user interface designs, databases, CRM logic, lead scoring systems, leaderboard frameworks, reporting tools, graphics, and documentation — are the proprietary property of Ynot Marketing LLC and are protected by United States and international copyright, trademark, trade secret, and other intellectual property laws. This applies to all Platform environments including ynotone.com, ynotone.ai, and ynotlms.com.
YnotOne grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for the authorized purposes described in these Terms. This license does not include the right to:
- Copy, reproduce, modify, or create derivative works of the Platform or any component thereof
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform
- Sublicense, sell, resell, transfer, or otherwise commercialize access to the Platform
- Use YnotOne trademarks, logos, or brand elements without prior written authorization
- Frame or mirror the Platform or any Platform content on any other website or application
- Conduct penetration testing, vulnerability scanning, or security assessments of the Platform without prior written authorization from YnotOne
All rights not expressly granted herein are reserved by YnotOne. Nothing in these Terms transfers any ownership rights in the Platform to you or your institution.
Section 4
Data, Privacy, and Security
The Platform processes admissions data, lead information, and student PII on behalf of YnotOne's client institutions. As an Authorized User, you acknowledge and agree to the following:
4.1 Institutional Data Ownership
All student data, lead data, enrollment records, and related information entered into or processed through the Platform by your institution remains the property of that institution. YnotOne processes such data as a service provider acting on the institution's behalf.
4.2 Authorized Data Use
You may access, enter, and use student and lead data within the Platform only for legitimate admissions and enrollment management purposes within the scope of your role. Unauthorized access to, export of, or use of student data outside of your assigned responsibilities is strictly prohibited and may violate federal law, including FERPA.
4.3 Your Account Data
YnotOne collects certain data associated with your Platform account, including login activity, feature usage, and performance metrics. This data is used to operate and improve the Platform and to provide reporting to your institution. Please refer to YnotOne's Privacy Policy at ynotone.com/privacy-policy/ for full details.
4.4 Data Security — User Responsibilities
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must immediately notify your institution's administrator and YnotOne at support@ynotone.com if you suspect unauthorized access to your account.
4.5 YnotOne Security Safeguards
YnotOne maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, and destruction. These safeguards include role-based access controls, encryption of data in transit, audit logging and monitoring, periodic security reviews, and vulnerability management processes. Detailed security controls are documented in YnotOne's Security & Compliance Addendum, available upon request subject to confidentiality obligations.
4.6 Security Incident and Breach Notification
YnotOne will notify the applicable client institution without undue delay upon becoming aware of a confirmed security incident involving unauthorized access to, or disclosure of, Customer Data processed through the Platform, in accordance with applicable law and the terms of the applicable client agreement. Notification will include the nature of the incident, categories of data affected, and steps taken to address it.
4.7 YnotOne Confidentiality Obligations
YnotOne treats Customer Data as confidential. YnotOne personnel and authorized subprocessors with access to Customer Data are subject to confidentiality obligations appropriate to the nature and sensitivity of the information. YnotOne does not sell, rent, or disclose Customer Data to third parties except as required to operate the Platform, comply with applicable law, or as expressly authorized by the applicable client agreement.
4.8 Subprocessors and Third-Party Service Providers
YnotOne may engage third-party subprocessors and service providers to support the operation of the Platform. All subprocessors are subject to contractual security and confidentiality obligations. A current list of subprocessors is maintained at trust.ynotone.com. YnotOne remains responsible for the acts and omissions of its subprocessors with respect to Customer Data.
Section 5
Fees and Payment
Platform subscription fees and billing terms are governed exclusively by the Platform Subscription Agreement or Master Service Agreement between YnotOne and the client institution. Individual Authorized Users are not personally responsible for subscription fees.
If your institution has separately authorized you to manage billing or payment details on its behalf, you agree to provide accurate and current payment information and to keep such information up to date. All payments are processed in U.S. dollars. YnotOne reserves the right to modify Platform pricing at any time, subject to the notice provisions in the applicable client agreement.
Section 6
Cancellation and Termination of Access
Individual user access to the Platform may be terminated at any time by:
- Your institution's administrator, by submitting a deprovisioning request to YnotOne
- YnotOne, upon notice of your departure from the institution, violation of these Terms, or at the direction of your institution
- YnotOne, upon termination or expiration of the institution's agreement with YnotOne
Termination of access applies across all Platform environments. Upon termination, your right to use the Platform in any environment ceases immediately.
Upon termination of the applicable client agreement, YnotOne will delete or return Customer Data in accordance with the data retention and deletion provisions of the applicable client agreement. If you have concerns about the Platform or your account, contact YnotOne Support at support@ynotone.com.
Section 7
Prohibited Activities
As an Authorized User of the Platform, you agree not to:
- Use the Platform for any purpose other than legitimate admissions and enrollment management activities
- Access, view, or export data belonging to students or leads outside your authorized scope
- Share your login credentials with any other individual, including colleagues
- Attempt to access administrative features, other users' accounts, or data beyond your permission level
- Introduce malicious code, viruses, or disruptive software into the Platform or connected systems
- Use automated scripts, bots, scrapers, or data extraction tools against the Platform
- Attempt to reverse engineer, decompile, or extract proprietary logic, source code, or AI model weights from the Platform
- Copy, reproduce, or republish Platform content, reports, or data outputs for commercial purposes outside your institution
- Use the Platform to harass, threaten, or harm any individual, including students or colleagues
- Take any action that places an unreasonable or disproportionate load on the Platform's infrastructure
- Circumvent, disable, or interfere with any security or access control feature of the Platform
- Use the Platform in any manner that violates applicable federal, state, or local laws or regulations, including FERPA, TCPA, or applicable consumer protection laws
- Attempt to extract, probe, or reverse engineer AI system prompts, model logic, or training data through adversarial inputs or prompt abuse
- Upload or submit content to the Platform that is unlawful, harmful, or intended to generate regulated, offensive, or harmful outputs through AI features
- Represent to any third party that you have authorization or permissions beyond those expressly granted to you
Section 8
Platform Availability and Modifications
YnotOne will use commercially reasonable efforts to maintain Platform availability across all environments. However, the Platform is provided on an as-available basis and YnotOne does not guarantee uninterrupted access. Scheduled maintenance, infrastructure updates, or unforeseen technical issues may result in temporary unavailability of one or more environments.
As YnotOne transitions users from the legacy platform (ynotlms.com) to the new AI-powered interface (ynotone.ai), access and feature availability may vary by environment. YnotOne maintains backup and disaster recovery processes designed to support Platform continuity.
YnotOne reserves the right to modify, update, or discontinue any feature or component of the Platform at any time. YnotOne is not liable for any loss or inconvenience resulting from Platform modifications, environment transitions, downtime, or discontinuation of features.
Section 9
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. You irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida for resolution of any dispute arising under or in connection with these Terms.
The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded from these Terms.
Section 10
Dispute Resolution
10.1 Informal Negotiation
Before initiating any formal dispute proceeding, the parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms ("Dispute") through good-faith informal negotiations for a period of thirty (30) days following written notice from one party to the other.
10.2 Binding Arbitration
If informal negotiation does not resolve the Dispute, it shall be submitted to final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. Arbitration proceedings shall take place in Broward County, Florida. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
10.3 Class Action Waiver
You agree that any arbitration or proceeding shall be conducted on an individual basis only. You waive any right to participate in a class action, class arbitration, or consolidated proceeding. This waiver is a material term of these Terms.
10.4 Exceptions
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights, prevent unauthorized disclosure of confidential information, or address a breach that would cause irreparable harm pending arbitration.
Section 11
Disclaimer of Warranties
THE PLATFORM IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS ACROSS ALL ENVIRONMENTS (YNOTONE.COM, YNOTONE.AI, AND YNOTLMS.COM). TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YNOTONE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YNOTONE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YNOTONE MAKES NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY DATA, REPORTS, OR INSIGHTS GENERATED BY THE PLATFORM, INCLUDING AI INSIGHTS FEATURES.
Section 12
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL YNOTONE, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF YNOTONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YNOTONE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT PAID BY YOUR INSTITUTION FOR PLATFORM ACCESS IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
Section 13
Indemnification
You agree to defend, indemnify, and hold harmless YnotOne, its affiliates, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (1) your use of the Platform in violation of these Terms; (2) your violation of any applicable law or regulation; (3) your unauthorized access to or use of student data or Platform features; or (4) any breach of your representations or warranties set forth in these Terms.
Section 14
AI Features — Governance and Acceptable Use
The YnotOne Platform includes artificial intelligence and machine learning features, including AI Insights, available through ynotone.ai and related Platform environments. Use of these features is subject to the following terms:
14.1 Informational Purpose
All AI-generated outputs, recommendations, insights, and analyses provided through the Platform are intended for informational and assistive purposes only. AI outputs are not a substitute for professional judgment and should not be the sole basis for admissions decisions, enrollment actions, or communications with prospective students.
14.2 Human Oversight
Your institution retains full decision-making authority over all admissions and enrollment actions. Authorized Users are responsible for reviewing, validating, and exercising independent judgment before acting on any AI-generated output. YnotOne does not make automated decisions on behalf of your institution.
14.3 No Use of Customer Data for Model Training
YnotOne will not use Customer Data — including student PII, lead data, enrollment records, or institutional data — to train, fine-tune, or improve generalized AI or machine learning models without the express prior written authorization of the applicable client institution. AI features may use Customer Data solely to generate outputs within the scope of the authorized Platform use.
14.4 AI Output Limitations
AI-generated outputs may contain inaccuracies, errors, or content that does not reflect current information. YnotOne makes no warranty regarding the accuracy, completeness, or fitness for purpose of any AI-generated output. Users should independently verify AI outputs before relying on them for any operational purpose.
14.5 Prohibited AI Use
In addition to the general Prohibited Activities in Section 7, users may not:
- Attempt to extract, probe, or replicate AI model logic, weights, or system prompts through adversarial inputs, prompt injection, or reverse engineering
- Use AI features to generate outputs that are discriminatory, unlawful, or in violation of applicable fair admissions or consumer protection regulations
- Submit inputs designed to cause AI features to generate harmful, offensive, or regulated content
- Use AI outputs as the sole basis for adverse actions affecting prospective students without human review
Section 15
U.S. Government Rights
YnotOne's Platform and services are "commercial items" as defined in Federal Acquisition Regulation ("FAR") 2.101. If the Platform is accessed by or on behalf of any U.S. government agency, such access and use is subject to these Terms in accordance with FAR 12.212 and, where applicable, DFARS 227.7202-3. These Terms supersede any conflicting FAR, DFARS, or other governmental clause addressing rights in commercial software.
Section 16
Electronic Communications and Signatures
By accessing the Platform, you consent to receive communications from YnotOne electronically, including notices, updates, and system alerts delivered via email or in-Platform notification across any Platform environment. You agree that electronic communications satisfy any legal requirement that such communications be in writing. You further agree to the use of electronic signatures and records in connection with your use of the Platform and any agreements entered into electronically.
Section 17
Miscellaneous
- Entire Agreement: These Terms, together with YnotOne's Privacy Policy, any applicable Data Processing Addendum, and the applicable client agreement, constitute the entire agreement between you and YnotOne regarding your use of the Platform.
- Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severable and shall not affect the validity of the remaining provisions.
- No Waiver: YnotOne's failure to enforce any provision of these Terms shall not constitute a waiver of that right.
- Assignment: YnotOne may assign its rights and obligations under these Terms without restriction. You may not assign your rights under these Terms without prior written consent from YnotOne.
- Force Majeure: YnotOne shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, internet outages, government action, or third-party service failures.
- No Partnership: Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between you and YnotOne.
- Headings: Section headings are for convenience only and shall not affect the interpretation of these Terms.
Section 18
Data Processing Addendum
Where required by applicable law or requested by a client institution, data processing obligations — including FERPA compliance, privacy rights, subprocessor obligations, international data transfers, and data deletion and return procedures — are governed by a separate Data Processing Addendum ("DPA") entered into between YnotOne and the applicable client institution. The DPA supplements and is incorporated into the applicable client agreement. To request a DPA, contact ar@ynotone.com.
Section 19
Security and Compliance Documentation
YnotOne maintains security and compliance controls aligned with SOC 2 requirements. Documentation of YnotOne's security program, including its Security & Compliance Addendum, is available upon written request and subject to confidentiality obligations. YnotOne's Trust Center at trust.ynotone.com provides publicly available information regarding YnotOne's compliance posture, certifications, and subprocessor list.
Section 20
Contact Information
| Company | Ynot Marketing LLC d/b/a YnotOne |
| Address | Fort Lauderdale, Florida, United States |
| General Support | support@ynotone.com |
| Legal / Compliance | ar@ynotone.com |
| Main Website | ynotone.com |
| New Platform (AI) | ynotone.ai |
| Legacy Platform | ynotlms.com |
| Trust Center | trust.ynotone.com |
| Privacy Policy | ynotone.com/privacy-policy/ |